InterAct announced that U.S. Army posts Fort McPherson and Fort Gillem have installed InterActCAD and InterActGIS to enhance their emergency response capabilities. InterAct products and services were selected in response to a command-approved proposal for consolidation of both 911 centers into a single facility. Recognized worldwide for delivering accuracy and reliability to emergency dispatching operations, InterActCAD and InterActGIS utilize state-of-the-art, intuitive technology to manage and respond to emergency calls, pinpoint caller location and dispatch appropriate personnel with the utmost speed and efficiency.
Based in Atlanta, GA, Fort McPherson is home to Installation Management Command, Southeast Region; U.S. Army Forces Command; U.S. Army Reserve Command; U.S. Army Central; and other critical military operations. Fort Gillem, a neighboring facility, is an essential industrial and logistical support base, housing several Department of Defense and Army staff, as well as other government agencies.
According to Chief of Fire Prevention and Life Safety for Forts McPherson and Gillem, Roger Snell, “We are very pleased with the flexibility of InterAct software; the system is fully adapted to the way we work. InterAct fully customized the CAD and GIS systems to address our unique needs, including interfacing to the installation’s proprietary phone system.
He continued, “With the fully integrated InterAct systems in place, we have achieved a much more efficient communication flow between emergency dispatchers and responding units, coupled with fast access to essential reporting data. Our team can now generate reports within minutes to better identify peak incident volume times to determine appropriate staffing levels across the base.”
In addition to its superior functionality and ease-of-use, the aforementioned military facilities were to able acquire InterAct’s products and service through E-9 Corporation’s GSA Schedule, without having to undergo a time-consuming RFP. E-9, which served as the prime contractor for this deal, enables its government clients increase operational productivity through efficient use of information technology.
“InterAct’s solutions align with our core commitment to improve our customers’ business processes and maximize their investment in both people and technology,” said John Plott, president of E-9 Corporation. “Since their inception more than 30 years ago, they have truly led the way in public safety systems.”
“InterAct and E-9 Corporation did a great job of keeping the project on track,” said Howard C. Butler, Deputy Commander for the U.S. Army Garrison at Fort McPherson. “At every turn, they were ready to accommodate our schedule and find creative ways to avoid bottlenecks. When a construction delay threatened to hold up our training schedule, InterAct found a command briefing space that would work well as a training lab so we could keep to our original timetable.”
“When it comes to 911 dispatch, providing high quality software is just one aspect of our clients’ needs,” said InterAct Public Safety Executive Chairman and CEO Andrew J. “Flip” Filipowski. “Our goal is to continually find ways to adapt our systems and our approach to individual client needs. The Fort’s McPherson/Gillem consolidation is a great example of that. They had unique challenges in the way the 911 center recognizes locations across the two installations. I’m proud of the work our people performed to configure our systems to meet this new requirement.”